CoSupport AI auto-processes refunds, checks order status, provides shipping updates, and handles order-related inquiries 24/7 — preventing customer frustration from turning into cancelled orders.
Order status queries, refund requests, shipping questions, and returns can overwhelm your team — especially during peak seasons.
"Where's my order?" floods your inbox. Customers want instant answers, not a tracking link.
Processing refunds manually eats agent time. Customers should get instant approval for eligible requests.
Delivery delays, address changes, and shipping option questions pile up during holidays.
Return requests, label generation, and inventory updates — repetitive work that AI handles instantly.
Our AI is built for e-commerce workflows — connecting to your order system, processing refunds automatically, and keeping customers informed 24/7.
CoSupport AI verifies order details, checks refund eligibility against your policy, and initiates refunds automatically — no agent involvement needed for standard requests.
Connect to your order management system or shipping carrier APIs. Customers get instant order status updates without waiting in queue or chatting with an agent.
Product questions, sizing inquiries, store policies, and promo code issues — CoSupport AI handles the high-volume L1 inquiries that eat your agent capacity.
E-commerce brands using AI support resolve 60%+ of tickets automatically
By automating order status, refunds, and shipping inquiries, leading e-commerce brands reduce support costs by 50% while improving customer satisfaction.
CoSupport AI integrates with Shopify, WooCommerce, Magento, and custom e-commerce platforms to provide seamless order support automation.
Native connections to major e-commerce platforms for real-time order data
Verify eligibility and process refunds without human agents for standard requests
UPS, FedEx, USPS, and DHL tracking updates available instantly to customers
Generate return labels, update inventory, and process exchanges automatically
Handle 10x ticket volume during holidays without adding staff
"CoSupport AI cut our order-related tickets by 70%. Our support team now focuses on complex issues while AI handles refunds, tracking, and returns instantly — even at 3 AM."
Marcus Johnson
Director of Customer Experience, UrbanStyle Apparel
V2 credits model — one-time purchase, no subscription. 30-day free trial with full access to all features.
No credit card required. Cancel anytime.
Yes. CoSupport AI can automatically process standard refund requests after verifying order details. It checks order status, confirms eligibility based on your policy, and initiates the refund — freeing your team from routine refund processing.
CoSupport AI connects to your order management system or shipping APIs to provide real-time order status updates. Customers get instant answers about where their packages are without waiting for a human agent.
Yes. CoSupport AI walks customers through your return process, generates return labels, provides exchange options, and updates your inventory management system — all without human involvement.
E-commerce brands using CoSupport AI typically resolve 60-70% of tickets automatically. Order status, basic refunds, shipping updates, and FAQ questions are the highest-volume automatable categories.