Terms of Service

Last updated: September 21, 2026

1. Acceptance of Terms

Welcome to CoSupport AI ("CoSupport AI", "we", "us", or "our"). CoSupport AI, Inc. is a company incorporated under the laws of [Country/Region] with its registered address at [Company Registration Address].

These Terms of Service ("Terms") govern your access to and use of our AI-powered customer service automation platform, including all features that process customer support tickets, generate AI responses, and integrate with helpdesk systems (the "Service"), available at https://cosupport.ai.

By creating an account, purchasing a credit pack, or otherwise using the Service, you confirm that you: (a) are at least 18 years of age; (b) have read, understood, and agree to be bound by these Terms; (c) agree to our Privacy Policy; and (d) are authorized to enter into this agreement on behalf of yourself or any organization you represent.

⚠️ Important: If you do not agree to these Terms, do not use the Service. Continued use after any update constitutes acceptance of the revised Terms.

2. Description of Service

CoSupport AI provides an AI-powered customer service automation platform that:

  • Automatically processes and responds to customer support tickets
  • Classifies tickets into categories (L1/L2/L3) using AI
  • Provides AI-generated responses powered by DeepSeek AI technology
  • Integrates with helpdesk platforms (Zendesk, Freshdesk, Salesforce)

The Service is a digital SaaS product delivered over the internet. We reserve the right to modify, suspend, or discontinue the Service at any time with reasonable notice.

3. Account Registration

To use the Service, you must:

  • Create an account with accurate and complete information
  • Be at least 18 years old
  • Have authority to bind your company to these Terms (if applicable)

Account security: You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. If you discover unauthorized use, contact security@cosupport.ai immediately. Do not share your login credentials with any third party. Ensure your billing email address remains valid.

Enterprise accounts: If you are registering on behalf of a company or organization, you confirm that you are authorized to bind that entity to these Terms.

4. Credit Packs and Pricing

CoSupport AI uses a credit-based system. AI credit packs are one-time purchases — they do not auto-renew or recur. Credit packs and their pricing are described on our Pricing page.

Each AI credit represents a unit of AI processing capacity (e.g., one ticket processed). The number of credits consumed depends on ticket complexity and AI model usage.

We reserve the right to modify credit pack features or launch new packs at any time. Price changes do not affect packs already purchased.

5. Billing and Payment

5.1 One-time purchase authorization: Each credit pack purchase is a one-time transaction. Completing a purchase authorizes CoSupport AI to charge your payment method for the amount displayed at checkout. There is no recurring billing and no ongoing commitment.

5.2 Payment processors: All payments are processed by Waffo Pancake and Creem, our payment processors and Merchant of Record (MoR). Payment card data is handled exclusively by these processors — we never store your full card number on our servers.

5.3 Taxes: Unless otherwise stated, all prices exclude applicable taxes (including VAT, GST, sales tax, etc.). Where required by law, we will collect and remit the appropriate taxes.

5.4 Billing disputes: If you believe a charge is incorrect, please contact billing@cosupport.ai before initiating a dispute with your bank or payment provider. We commit to responding within 2 business days and resolving confirmed billing errors within 5 business days.

6. Credit Validity and Expiration

6.1 Credit validity: Purchased credits expire 30 days from the date of purchase, unless otherwise specified at the time of purchase. We will send reminders before your credits expire.

6.2 Account termination: If your account is terminated (by you or by us), unused credits will remain available for 7 days following termination. After that period, unused credits expire and are not refunded, except where required by applicable law.

7. Refund Policy

Given the digital and immediate nature of our service, the following refund terms apply:

  • Unused credits within 7 days: If you purchase credits and have not used them within 7 days of purchase, you may request a full refund by contacting refunds@cosupport.ai
  • Duplicate charges: If you were charged multiple times for the same purchase due to a billing error on our part, you are eligible for a full refund
  • 60-Day Performance Guarantee: If CoSupport AI fails to resolve at least 60% of your support tickets within 60 days of your first credit pack purchase, contact us for a full refund. To claim this guarantee, submit your claim via email with documentation of your ticket volume and resolution rates
  • Legal rights: Statutory cancellation or withdrawal rights (e.g., EU/UK 14-day cooling-off period for first-time purchasers) are preserved where applicable, and expire upon first use of credits

To request a refund, email refunds@cosupport.ai with your account email, transaction ID, and reason for the request. Approved refunds are processed within 5–10 business days to the original payment method.

Not eligible for refund: Credits that have already been consumed; purchases made more than 7 days ago unless covered by the 60-day guarantee; accounts terminated for violation of these Terms or the Acceptable Use Policy.

8. Acceptable Use

You agree to use CoSupport AI only for lawful purposes and in accordance with our Acceptable Use Policy, which is incorporated by reference. You agree NOT to:

  • Process tickets containing illegal, harmful, threatening, or offensive content
  • Generate spam or unsolicited communications
  • Violate any applicable laws or regulations
  • Attempt to gain unauthorized access to our systems
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Use the Service for any fraudulent or deceptive purpose
  • Resell or sublicense the Service without written consent
  • Use AI outputs to train competing AI or machine learning models
  • Massively scrape or collect AI outputs for purposes beyond your authorized use

9. AI Content and Intellectual Property

9.1 Ownership of outputs: Subject to these Terms, AI-generated content produced through your use of the Service ("Output Content") belongs to you. You may use Output Content for any lawful purpose consistent with Section 8.

9.2 Input content license: By submitting content to the Service ("Input Content"), you grant CoSupport AI a limited, non-exclusive license to process your Input Content solely to provide the Service. We will not use your Input Content to train AI models without your explicit consent.

9.3 Third-party AI dependency: The Service uses AI models from DeepSeek. Output Content may be influenced by these third-party models. We do not guarantee specific output quality and are not liable for content generated by third-party AI models.

9.4 AI output accuracy: AI-generated content may contain errors, inaccuracies, or outdated information. You are responsible for reviewing and verifying AI outputs before relying on them, particularly for decisions in legal, medical, financial, or other professional contexts.

10. Confidentiality

We treat your ticket data and all business information as confidential. We will not disclose it to third parties except:

  • As necessary to provide the Service (e.g., DeepSeek for AI processing, Waffo/Creem for payment processing)
  • When required by law or legal process
  • With your explicit consent

11. Data, Privacy, and Security

Your use of the Service is subject to our Privacy Policy, which is incorporated by reference. Payment card data is processed exclusively by our PCI-DSS compliant payment processors (Waffo Pancake and Creem) and is not stored on our servers. Account data is retained for 90 days following account deletion, after which it is deleted in accordance with our Privacy Policy.

12. Disclaimer of Warranties

12.1 General disclaimer: THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

⚠️ AI Output Disclaimer: AI-generated content may be inaccurate, incomplete, or outdated. Do not rely on AI outputs for legal, medical, financial, or other professional advice. Always verify with a qualified professional before taking action based on AI content.

12.2 Liability limitation: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CoSupport AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to indemnify, defend, and hold harmless CoSupport AI, Inc. and its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms or the Acceptable Use Policy; or (c) your violation of any third-party rights or applicable law.

14. Term and Termination

These Terms remain in effect for as long as you use the Service. We may suspend or terminate your access immediately, without prior notice, if:

  • You materially breach these Terms or the Acceptable Use Policy
  • We suspect fraudulent or illegal activity
  • Applicable law requires it

If we terminate your access for reasons other than your breach or fraud, unused prepaid credits will be refunded on a pro-rata basis. You may delete your account at any time by contacting support@cosupport.ai.

15. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of [State/Country], without regard to its conflict of law provisions.

Before initiating formal proceedings, please contact legal@cosupport.ai to attempt informal resolution. If we cannot resolve the dispute informally, any unresolved dispute shall be submitted to [arbitration institution] in [city, country] in accordance with its rules, or by courts of competent jurisdiction.

16. General Provisions

We may update these Terms at any time. Material changes will be communicated via email at least 14 days before they take effect. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms. If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force and effect. These Terms, together with our Privacy Policy and Acceptable Use Policy, constitute the complete agreement between you and CoSupport AI.

17. Contact

For questions about these Terms, billing, or the Service: