Stop routing tickets manually. CoSupport AI automatically classifies every ticket by complexity level and routes it to the right team—reducing handling time by 50%+ and ensuring every customer gets the right expertise.
Intelligent AI that understands ticket intent and routes accordingly
"Hi, I was charged twice for my subscription this month. Can you help me get a refund for the duplicate charge?"
Ticket assigned to Sarah Chen, Billing Specialist. SLA: 4 hours. Recommended action: Verify duplicate charge, process refund if confirmed.
As tickets come in, CoSupport AI instantly analyzes the content—subject, body, attachments, customer history—to understand what the issue is about.
The AI classifies each ticket by complexity: L1 for simple queries, L2 for complex issues requiring specialized knowledge, L3 for escalated cases needing senior attention or engineering.
Simultaneously, the AI assigns a priority score based on customer tier, issue urgency, sentiment, and business impact. High-priority issues jump the queue.
Tickets are automatically routed to the right department, team, or agent based on your configured rules. No manual assignment, no delays, no misroutes.
Three-tier classification ensures every ticket gets the right level of attention
First-line support
Common questions with standard answers. Password resets, order status, basic how-to questions, simple policy inquiries.
Specialized team
Issues requiring product knowledge, troubleshooting, or custom handling. Billing disputes, technical problems, account changes.
Senior/Engineering
Critical issues requiring senior expertise, engineering involvement, or executive attention. System outages, major bugs, urgent business requests.
Everything you need for intelligent, automatic ticket routing
Three-tier classification system categorizes tickets by complexity level. Simple queries, complex issues, and escalated cases are all handled appropriately.
Industry-leading classification accuracy. The AI learns from corrections and improves over time, reaching 90%+ accuracy after 30 days.
Automatic routing to the correct department, team, or agent based on classification, issue type, customer tier, and your business rules.
Dynamic priority scoring based on customer value, issue urgency, sentiment, and business impact. Critical issues jump the queue automatically.
Eliminate manual triage and routing delays. Tickets reach the right agent faster, reducing average handling time by 50%+.
Define routing rules based on department, issue category, customer tier, language, or any criteria. Flexible configuration for any workflow.
Companies using AI ticket classification see dramatic improvements in efficiency
Classification Accuracy
Faster Handling Time
Reduction in Misroutes
Day Money-Back Guarantee
One-time purchase credits with 30-day validity. Pay only for what you use with transparent, predictable pricing that scales with your business.
Discover the full suite of CoSupport AI capabilities
Let AI classify and route every ticket automatically. Start your free trial today and see the difference intelligent routing makes.
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