Auto Operations

Auto Operations — AI That Executes Refunds, Updates, and More

Don't just respond to customer requests—resolve them. CoSupport AI executes the actual operations: processing refunds, updating subscriptions, checking inventory, and handling order status automatically.

Close the Loop
Audit Trail
Human Fallback

Close the Loop on Ticket Resolution

Most AI support tools can respond to customers. CoSupport AI actually fixes the problem. Here's how Auto Operations transforms your support.

Without Auto Operations

Customer: "I need a refund for order #12345"
Agent: "I'll escalate this to our billing team"
→ Hours later, customer gets email about refund

With Auto Operations

Customer: "I need a refund for order #12345"
Agent: AI processes refund instantly
→ Refund confirmed in 30 seconds, customer notified

Operations Impact

73%

Of tickets require an operation, not just a response

30 sec

Average time to complete an automated operation

0

Human touches needed for routine operations

What Auto Operations Handles

From simple refunds to complex subscription changes, our AI executes operations based on your policies

Refund Processing

Automatically process refunds based on your policy. Partial refunds, full refunds, store credit options—all handled instantly when policy conditions are met.

  • Policy-based decisioning
  • Multi-payment gateway support
  • Automatic customer notification

Subscription Updates

Handle plan upgrades, downgrades, cancellations, and pauses automatically. Apply proration, send confirmation emails, update CRM records—all in one interaction.

  • Upgrade/downgrade processing
  • Proration calculation
  • Cancellation flow with retention

Inventory Checks

Instantly check product availability, notify customers of backorders, place holds on items, and trigger replenishment alerts—all without agent involvement.

  • Real-time inventory sync
  • Backorder management
  • Low stock alerts

Order Status

Look up order status, shipping information, delivery estimates, and tracking details automatically. No more put-on-hold while agents check systems.

  • Multi-carrier tracking
  • Delivery estimate lookup
  • Status update notifications

Customer Record Updates

Update addresses, phone numbers, email preferences, payment methods, and profile information automatically. Changes sync across all systems instantly.

  • Address change verification
  • Preference center updates
  • CRM sync

Human Handoff

Complex cases that need judgment automatically escalate to human agents with full context, suggested actions, and relevant customer history.

  • Smart escalation triggers
  • Context preservation
  • Suggested resolution

How Auto Operations Works

Intelligent automation that knows when to act and when to escalate

Request Received

Customer submits a request—refund, subscription change, order question. AI immediately parses intent and extracts key information.

Policy Evaluation

AI checks your configured policies to determine if the request qualifies for automatic processing or needs human review.

Execute Operation

If approved, AI executes the operation in real-time—processing refund, updating subscription, checking inventory—across all connected systems.

Confirm & Log

Customer receives instant confirmation. All actions are logged for audit trail, compliance, and continuous learning.

Flexible V2 Credits Model

One-time purchase credits with 30-day validity. Pay only for what you use with transparent, predictable pricing that scales with your business.

  • One-time purchase — Credits never expire on your account balance
  • 30-day validity — Each credit pack expires 30 days after purchase
  • Auto-refill available — Never run out with automatic top-ups
  • Volume discounts — More credits = better unit economics
View Pricing Plans
Most Popular

Pro Plan

$299 /month
  • Unlimited operations
  • 10,000 AI credits included
  • All integrations
  • Audit trail
  • Policy engine
Start 14-Day Free Trial

Explore More Features

Discover the full suite of CoSupport AI capabilities

Close the Loop on Customer Requests

Don't just respond—actually resolve. Start your free trial and see how Auto Operations transforms your customer support.

60-day money-back guarantee • No credit card required